Telephone: 01380 731970

  

COVID-19 Safety Policies

At Fussell Wadman our primary concern is the health and safety of our customers and our team.

With this in mind, we have put in place a number of measures to protect anyone working or visiting our dealership.

  • We are operating and following all recommended COVID- 19 advice so please wear a face covering at all times whilst in the showroom.
  • Hand sanitiser will be provided for use on entry and exit or at any point during your visit.
  • Where possible, please make a prior appointment to visit. This helps us effectively manage the number of people on our premises at any given time.
  • If you would like a video walk around of any vehicle we have in stock, please contact us for more information.
  • Please ensure that if you wish to test drive a car, this is booked in advance with our team to ensure we are able to effectively sanitise the vehicle both before and after the test drive.
  • Regrettably, Our preferred method of payment at present is by Debit, Credit Cards or BACS payment, this will help to ensure our team are not required to handle cash and minimise the COVID-19 transmission risk. 

All vehicles will be fully sanitised before handover, including using our home delivery service.

This applies to both our sales and service departments.

Fussell Wadman Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fussell Wadman Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. This information can be checked on the Financial Services Register by visiting the FCA's website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

 

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

 

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

Motor Industry Code of Practice: We are more than happy to comply with and subscribe to the Motor Codes Industry Codes of Practice designed to make the Motor Industry fair for all customers.